Terms and conditions
1) DEFINITIONS
The term "online sales contract" means the sales contract relating to the Supplier's movable tangible assets, stipulated between them and the Buyer in the context of a remote sales system through telematic tools, organized by the Supplier.
The term "Buyer" means the consumer who is a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out.
The term "Supplier" means the person who carries out the sale of the goods covered by this contract.
2) IDENTIFICATION AND OBLIGATIONS OF THE PARTIES
Supplier:
The goods covered by these general conditions are offered for sale by Harris Shoes 1913 s.r.l. with registered office in via G.Falcone, 4 registered with the Chamber of Commerce of Florence under no. 417063 of the Business Register, tax code and VAT number no. 04098090485
Buyer:
He expressly declares to make the purchase for purposes unrelated to the commercial or professional activity exercised and undertakes not to trade the purchased items.
3) OBJECT AND CONCLUSION OF THE CONTRACT
With this contract, respectively, the Supplier sells and the Purchaser remotely purchases only the tangible movable goods indicated and offered for sale on this site via telematic tools.
The contract between the Supplier and the Purchaser is concluded exclusively through the internet by accessing the Purchaser to the address of this site, where, following the procedures indicated, the Purchaser will formalize the proposal for the purchase of goods offered for sale.
The purchase contract is concluded by means of an irrevocable order by the Buyer with the compilation and online submission of the order form, which will be displayed on the printable order summary web page, in which the details of the orderer and of the order, the price of the goods purchased and the shipping costs, the methods and terms of payment, the address where the goods will be delivered. When the Supplier receives the order from the Buyer, it will send a confirmation e-mail and / or display a printable order confirmation and summary web page, which also contains the data entered by the buyer in the order form. The contract is considered perfected and effective between the parties only with the execution of the order and the issuance of the relative invoice, having the possibility, up to that moment, for the Supplier to refuse the order. The sales invoice will be issued by Harris Shoes 1913 s.r.l. in paper form and inserted inside the package containing the ordered products.
4) METHOD OF PAYMENT AND REFUND
The Supplier accepts only the advance payment of the products ordered by means of the main credit cards (Mastercard and Visa circuits) and PayPal. The credit card details are managed directly by IW Bank or by other banks, specialized in the management of online payments; PayPal data is managed directly by PayPal. The information is encrypted using the latest generation of cryptographic systems that prevent its use by third parties and is sent directly to the bank. The Supplier reserves the right to make a request to the bank issuing the card to verify the authenticity of the ownership of the card or to PayPal in case of problems. At the end of this verification, in the event of a positive outcome, we will proceed with the procedure to reach the conclusion of the contract and the delivery of the order made, if there are no further impediments. Any reimbursement to the Purchaser, if he is entitled to it, will be credited by reversing the payment by credit card or PayPal, at the latest within 30 days. from the date on which the Supplier became aware of the cause that generates the right to reimbursement.
For any returns of products purchased on sale, there is no possibility of a refund, but we will issue a voucher for the same amount which can be spent on our website for future orders
For any returns of products purchased on sale, there is no possibility of a refund, but we will issue a voucher for the same amount which can be spent on our website for future orders
5) DELIVERY TIMES AND METHODS
The Supplier will deliver the ordered products through the couriers Poste Italiane, FedEx, UPS, DHL, GLS Executive, SDA, BRT. The timing of the order may vary, from the day of the order to a maximum of 14 working days, within which the invoice will be issued and the order will consequently be accepted, with the execution of the same beginning. In the event that the Supplier is unable to ship within this deadline, the Buyer will be promptly notified by e-mail, indicating the deadline within which the order will be processed. Delivery times may vary depending on the country of destination and other factors not directly controllable by the Supplier and not attributable to it.
6) SHIPPING AND DELIVERY COSTS
The Supplier ships with the DDP formula (Delivery Duty Paid) to the EC countries, therefore in these destinations the goods will arrive directly at the indicated delivery location without having to pay additional sums compared to what has already been paid at the time of formulating the order. . For all other countries the DDU (Delivery Duty Unpaid) formula is used, so the courier may come up with a separate invoice with which he requests the payment of duties and taxes required by local authorities. Buyers residing in a non-EC country are advised to inquire about local taxes and duties before placing an order with the Supplier.
7) GOODS INSURANCE AND SUPPLIER LIABILITY
The Supplier insures the products against theft and accidental damage from the moment of delivery to the courier until the moment they reach their destination. The Supplier, therefore, is not required to replace or credit material that has been tampered with, damaged or lost during transport.
8) PRICES
All sales prices of the products displayed and indicated on this website are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the Civil Code, are inclusive of VAT and all other taxes for what concerns the delivery within the territory of an EC country. For deliveries to non-EU countries, as specified in point 6), the courier may require the Buyer additional amounts for local taxes and duties. The shipping costs will be indicated and calculated in the purchase procedure before the order is placed by the Buyer and also contained in the summary web page of the order placed. The prices indicated for each of the goods offered to the public are valid until the moment the order is forwarded and indicated on the order summary web page. Therefore, the prices and conditions may be changed by the Supplier at any time and for the Buyer what appears on the order summary web page will prevail.
9) AVAILABILITY OF PRODUCTS
The Supplier ensures through the electronic system used the processing and fulfillment of orders without delay. Should an order exceed the quantity existing in the warehouse, the Supplier, by e-mail, will inform the Buyer if the good is no longer bookable or what are the waiting times to obtain the chosen good, asking if it intends to confirm the order or not. The Supplier's computer system confirms as soon as possible the registration of the order by sending the user a confirmation by e-mail, which does not produce any legal obligation, as it is a simple summary of the order.
10) LIMITATIONS OF LIABILITY
The Supplier assumes no responsibility for disservices attributable to force majeure, if he fails to execute the order within the time stipulated in the contract. The Supplier cannot be held liable to the Purchaser, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet outside of its own control or that of its sub-suppliers. Furthermore, the Supplier will not be liable for damages, losses and costs incurred by the Buyer as a result of the non-execution of the contract for reasons not attributable to him, since the Buyer is only entitled to a full refund of the price paid. The Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties, of credit cards, upon payment of the purchased products, if he proves that he has adopted all the ordinary possible precautions of the moment and based on ordinary diligence.
11) DEFECT LIABILITY, PROOF OF DAMAGE AND COMPENSABLE DAMAGES: THE SUPPLIER'S OBLIGATIONS
The Supplier cannot be held responsible for the consequences deriving from a defective product if the defect is due to the conformity of the product, to an imperative legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, did not yet allow the product to be considered defective. No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it. In any case, the damaged party must prove the defect, the damage and the causal connection between defect and damage. The injured party may request compensation for damage caused by death or personal injury or by the destruction or deterioration of anything other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party. Damage to things referred to in art. 123 of the Consumer Code will, however, be refundable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (387 euros).
12) GUARANTEES AND ASSISTANCE METHODS
The Supplier is liable for any ascertained defect or defect of the product and attributable to him provided that such defect or defect has been reported by registered letter with return receipt. at Harris Shoes 1913 s.r.l. via G. Falcone, 4 Fucecchio (FI) or sent by fax to n. +39 0571242726, or sent by e-mail to e-commerce@calzoleriaharris.it within eight days of delivery. The report is not necessary if the seller has acknowledged the existence of the defect or has concealed it.
Crocodile Products
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Uniqueness of Scales: The scales of a crocodile or alligator are irregular and unique in each specimen. This makes every product made with this leather absolutely unique.
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Value and Authenticity: The irregularity and diversity of the scales are not a flaw, but a distinctive sign of authenticity and value. Products made with genuine crocodile leather are distinguished by these characteristics.
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Variation in Scale Shape: The shape of the scales varies from more round to more square, depending on the part of the skin used. This depends on the specific area of the animal's body from which the skin was taken.
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Complete Use of the Animal: Unlike more uniform leathers like calf, in the processing of crocodile leather, every part of the animal tends to be used. This results in a variety of textures and patterns depending on the body area used.
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Differences between Products: Each crocodile leather product may show differences due to the unique nature of the leather. This means that every pair of shoes, bag, or accessory will be unique in its kind. in tedesco
13) BUYER'S OBLIGATIONS
The Buyer undertakes to pay the price of the purchased goods within the times and methods indicated in the Contract. The Buyer undertakes, once the online purchase procedure has been completed, to print and keep the web page containing the order data. The information contained in this contract has, however, already been viewed and accepted by the Buyer, who acknowledges it, as a reference to this web page is shown at the time the order is finalized.
14) RIGHT OF WITHDRAWAL
the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without giving reasons and without any penalty, within 14 (fourteen) days from the date of receipt of the products. To exercise the right of withdrawal, we kindly ask you to contact customer service first at
e-commerce@calzoleriaharris.it. You will receive the authorization to proceed with the return and all the necessary instructions.
e-commerce@calzoleriaharris.it. You will receive the authorization to proceed with the return and all the necessary instructions.
The exchange or return is accepted only if the goods are returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, with no signs of wear or dirt.
Shoes shipped only in their box without additional outer packaging will not be accepted.
The only costs payable by the buyer for exercising the right of withdrawal pursuant to this article are the direct costs of returning to the Supplier. To this end, it is specified that fine leather products delivered outside the Italian territory can be returned only if accompanied by the '' cites '' certificate issued by the competent body. The Purchaser who must return this type of goods is advised to consult the competent bodies before making the shipment. The goods not returned regularly to customs will be refused and not refunded. The Supplier will refund the amount due to the Buyer following the withdrawal within the term of 30 (thirty) days from receipt of the notice of withdrawal provided that within this period the goods have been returned in their original condition and not worn.
For any returns of products purchased on sale, there is no possibility of a refund, but we will issue a voucher for the same amount which can be spent on our website for future orders
For any returns of products purchased on sale, there is no possibility of a refund, but we will issue a voucher for the same amount which can be spent on our website for future orders
15) EXCHANGE OF GOODS
The Supplier also grants the Buyer the right to exchange goods for size or for any defect always within the same article. If for some reason you are not satisfied with the product you have purchased, you can ask for an exchange or return the goods within 14 working days from the date of receipt of the package.
We kindly ask you to contact customer service first at e-commerce@calzoleriaharris.it.
You will receive the authorization to proceed with the exchange or return and all the necessary instructions.
Supplier reserves the right to request photographic evidence before authorizing returns or exchanges for allegedly defective products. In the event that they are defective, the Supplier will also bear the costs necessary to return the products to their warehouses. The exchange or return is accepted only if the item is in the same condition in which it was received, therefore it must be perfectly intact, it must not be used, washed or modified. The warranty applies to all products.
Shoes shipped only in their box without additional outer packaging will not be accepted. It will be the Buyer's responsibility to ensure the transport of the goods returned for exchange; failing that, in case of theft or loss the goods will not be refunded. We do not accept returns of items on sale or items made to measure.
We remind you that the transport costs are to be paid by the buyer. We recommend the use of a traceable service (therefore registered mail, express parcel 3 by Poste Italiane or express courier service) as the responsibility for delivery is borne by the sender.
After HARRIS SHOES 1913 has received the package and verified that all requirements have been met, you will receive the replacement item or a refund in the case of a return.
IMPORTANT!! INSERT THE TAX RECEIPT INSIDE THE BOX
16) PROTECTION OF CONFIDENTIALITY AND PROCESSING OF BUYER'S DATA
The Supplier protects the privacy of its Purchasers and guarantees that the processing of data complies with the provisions of the privacy legislation referred to in Legislative Decree 30 June 2003, n. 196. The personal and fiscal data acquired directly and / or through third parties by the Data Controller Supplier, are collected and processed in paper, computerized, telematic form, in relation to the processing methods with the aim of registering the order and activating the against him the procedures for the execution of this contract and the relative necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow an effective management of commercial relations to the extent necessary to best perform the requested service (Article 24 , paragraph 1, letter b, Legislative Decree no. 196/2003). The Supplier undertakes to treat the data and information transmitted by the Buyer confidentially and not to disclose them to unauthorized persons, or to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may be exhibited only at the request of the judicial authority or other authorities authorized by law. Personal data will be communicated, after signing a data confidentiality commitment, only to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and communicated exclusively for this purpose. The Buyer enjoys the rights referred to in art. 7 of Legislative Decree 196/03, namely the right to obtain: a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed; c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means that are manifestly disproportionate to the protected right. The interested party also has the right to object, in whole or in part: i) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; ii) to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication. The communication of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Failing that, the Buyer's request cannot be processed. In any case, the acquired data will be kept for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed. However, their removal will take place safely. The owner of the collection and processing of personal data is the Supplier, to whom the buyer can direct any request to the company headquarters, in Fucecchio (fi) in via g falcone 4. Anything sent to the e-mail address (including electronic mail, at the address e-commerce@calzoleriaharris.it) of the Center (requests, suggestions, ideas, information, materials, etc.) will not be considered information or data of a confidential nature, it must not violate the rights of others and must contain valid information, not harmful to the rights of others and truthful, in any case the Center cannot be attributed any responsibility for the content of the messages themselves.
17) COMMUNICATIONS AND COMPLAINTS
Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Purchaser that each order sent is stored in digital form on the server where the site resides according to criteria of confidentiality and security.
18) COMMUNICATIONS AND COMPLAINTS
Written communications directed to the Supplier and any complaints will be considered valid only if sent to the address Harris shoes 1913 s.r.l. via G.Falcone 4, 50054 Fucecchio (FI), or sent by fax to no. +39 0571242726, or sent by e-mail to the address e-commerce@calzoleriaharris.it. The Purchaser indicates in the registration form his residence and domicile, the telephone number or the e-mail address to which he wishes the Supplier's communication to be sent.
19) COMPOSITION OF DISPUTES AND APPLICABLE LAW
All disputes arising from this contract if the Parties intend to appeal to the ordinary Judicial Authority, the competent court is that of the Buyer's place of residence.
This contract is regulated by the Italian law.
20) DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS
The confirmation of the order implies for the Buyer the acceptance of these general conditions.
These conditions may be updated or modified directly with the transcription of the new regulation on this site. The modification or update will be valid and effective for orders that have not yet been entered and for which the web page, which summarizes the order data, has not yet been displayed and printed.
CONDITIONS OF SALE
WARRANTIES
We guarantee all our customers peace of mind in the purchase process on the site.
For this reason, if the product received does not satisfy you, you can safely return it to us, or make a size change if the latter is not suitable.
Returns and exchanges
It is possible to request the return or the size change of a purchased product only in the following cases (pursuant to Legislative Decree 206/2005):
- the return must be made within 14 days from the date of the order;
- the product must be intact and unused;
- the product must be returned inside its box.
Following the verification of the existence of the aforementioned conditions, we will be able to send you the product in the new requested size in exchange or refund you the amount (shipping costs excluded).
To start the return / exchange procedure it is necessary to send a request to e-commerce@calzoleriaharris.it, we will contact you as soon as possible to provide you with the necessary information for the procedure. If you have decided to make a return, you will be refunded the amount paid except for the shipping costs. If you have decided to make a size change, the new product will be sent to you at our expense. In any case, the transport costs for returning the product originally purchased are charged to the customer.
Note: exchange requests that do not refer only to the size change will not be accepted and returns of items will not be accepted without having previously followed the procedure indicated above.