The expression "online sales contract" means the purchase and sale contract relating to the tangible movable property of the Supplier, stipulated between them and the Buyer as part of a distance selling system through telematic tools, organized by the Supplier.
The expression "Purchaser" means the consumer, a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity that may be carried out.
The term "Supplier" refers to the person who carries out the sale of the goods covered by this contract.
2) IDENTIFICATION AND OBLIGATIONS OF THE PARTIES
The goods covered by these general conditions are offered for sale by Harris Shoes 1913 s.r.l. with registered office in via G.Falcone, 4 registered with the Florence Chamber of Commerce at no. 417063 of the Companies Register, tax code and VAT number no. 04098090485
He expressly declares to make the purchase for purposes unrelated to the commercial or professional activity exercised and undertakes not to trade what has been purchased.
3) OBJECT AND CONCLUSION OF THE CONTRACT
With this contract, respectively, the Supplier sells and the Buyer purchases remotely via telematic tools only the tangible movable goods indicated and offered for sale on this site.
The contract between the Supplier and the Buyer is concluded exclusively through the Internet by accessing the Buyer at the address of this site, where, following the procedures indicated, the Buyer will formalize the proposal for the purchase of the goods offered for sale.
The purchase contract is concluded by means of an irrevocable order by the Purchaser with the completion and online submission of the order form, which will be displayed on the order summary web page, printable, which contains the details of the orderer and of the order, the price of the purchased goods and the shipping costs, the methods and terms of payment, the address where the goods will be delivered. When the Supplier receives the order from the Purchaser, he will send a confirmation e-mail and / or display a printable confirmation and summary web page of the order, which also contains the data. entered by the buyer in the order form. The contract is considered finalized and effective between the parties only with the execution of the order and the issue of the related invoice, having the possibility, up to that moment, the Supplier to refuse the order. The sales invoice will be issued by Harris Shoes 1913 s.r.l. in paper form and inserted inside the package containing the products ordered.
4) METHODS OF PAYMENT AND REFUND
The Supplier accepts only the advance payment of the products ordered by means of the main Credit Cards (Mastercard and Visa circuits) and PayPal. Credit card data are managed directly by IW Bank or by other banks, specialized in the management of online payments; PayPal data is managed directly by PayPal. The information is encrypted through the use of latest generation encryption systems that prevent its use by third parties and is sent directly to the bank. The Supplier reserves the right to make a request to the bank issuing the authenticity verification card on the ownership of the card itself or to PayPal in case of problems. At the end of this verification, in case of a positive outcome, we will proceed with the procedure to reach the conclusion of the contract and the delivery of the order made, if there are no further impediments. Any refund to the Purchaser, if he is entitled to it, will be credited by cancellation of the payment by credit card or PayPal, within 30 days at the latest. from the date on which the Supplier became aware of the cause that generates the right to a refund.
5) DELIVERY TIMES AND METHODS
The Supplier will deliver the ordered products through the couriers DHL, GLS Executive, SDA, BRT. The times of the order can vary, from the day of the order to a maximum of 7 working days, within which the invoice will be issued and the order will consequently be accepted, with the beginning of the execution of the same. In the event that the Supplier is unable to ship within this period, a timely notice will be given to the Buyer via e-mail, indicating the deadline by which the order will be processed. Delivery times may vary according to the country of destination and other factors not directly controllable by the Supplier and not attributable to it.
6) SHIPPING AND DELIVERY COSTS
The Supplier ships with the DDP (Delivery Duty Paid) formula in the EC countries, therefore in these destinations the goods will arrive directly at the indicated delivery place without having to pay additional sums compared to what has already been paid at the time the order was sent. . For all other countries, the DDU (Delivery Duty Unpaid) formula is used, therefore the courier may come up with a separate invoice with which it requires payment of the duties and taxes required by local authorities. The Purchaser residing in a country outside the EC is advised to inquire about local taxes and duties, before placing an order with the Supplier.
7) GOODS INSURANCE AND SUPPLIER LIABILITY
The Supplier insures the products against theft and accidental damage from the moment of delivery to the courier until the moment they reach their destination. Therefore, the Supplier is not required to replace or credit material that has been tampered with, damaged or lost during transport.
All sales prices of the products displayed and indicated on this website are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code, include VAT and any other tax as regards delivery within the territories of an EC country. For deliveries to non-EC countries, as specified in point 6), the courier may ask the Purchaser for additional amounts for local taxes and duties. The shipping costs will be indicated and calculated in the purchase procedure before the order is forwarded by the Buyer and also contained in the summary page of the order placed. The prices indicated for each of the goods offered to the public are valid until the moment the order is submitted and indicated on the order summary web page. Therefore, the prices and conditions may be changed by the Supplier at any time and for the Purchaser what appears on the order summary web page will prevail.
9) AVAILABILITY OF PRODUCTS
The Supplier ensures through the electronic system used the processing and fulfillment of orders without delay. If an order exceeds the quantity existing in the warehouse, the Supplier, by e-mail, will notify the Buyer if the asset is no longer bookable or what are the waiting times to obtain the chosen asset, asking if it intends to confirm the order or not. The Supplier's computer system confirms the registration of the order as soon as possible by sending the user a confirmation by e-mail, which does not produce any legal obligation, since it is a simple summary of the order.
10) LIMITATIONS OF LIABILITY
The Supplier does not assume any responsibility for disservices attributable due to force majeure, in the event that it is unable to execute the order within the time specified in the contract. The Supplier cannot be held liable to the Purchaser, except in cases of willful misconduct or gross negligence, for disservices or malfunctions connected with the use of the internet outside of its own control or that of its sub-suppliers. The Supplier will also not be liable for damages, losses and costs incurred by the Purchaser as a result of the non-execution of the contract for reasons not attributable to him, having the Purchaser entitled only to the full refund of the price paid. The Supplier assumes no responsibility for any fraudulent and illegal use that may be made by third parties of credit cards when paying for the products purchased, if it proves that it has adopted all the usual possible precautions of the moment and based on ordinary diligence.
11) DEFECT LIABILITY, PROOF OF DAMAGE AND REFUNDABLE DAMAGES: THE OBLIGATIONS OF THE SUPPLIER
The Supplier cannot be held responsible for the consequences deriving from a defective product if the defect is due to the conformity of the product, to an imperative legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time when the manufacturer has put the product into circulation, did not yet allow the product to be considered defective. No compensation will be due if the injured party has been aware of the defect of the product and the danger that derives from it and has nevertheless voluntarily exposed himself to it. In any case, the injured party must prove the defect, the damage and the causal connection between the defect and the damage. The injured party may request compensation for damages caused by death or personal injury or by the destruction or deterioration of something other than the defective product, provided it is of a type normally intended for private use or consumption and thus mainly used by the injured party. The damage to things referred to in art. 123 of the Consumer Code will, however, be refundable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (387 euros).
12) WARRANTIES AND ASSISTANCE MODES
The Supplier is liable for any defect or defect found in the product and attributable to him on condition that this defect or defect has been reported by registered letter with return receipt. at Harris Shoes 1913 s.r.l. via G. Falcone, 4 Fucecchio (FI) or sent by fax to n. +39 0571242726, or sent by e-mail to the address firstname.lastname@example.org within eight days of delivery. The report is not necessary if the seller has acknowledged the existence of the defect or has concealed it.
13) OBLIGATIONS OF THE PURCHASER
The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in the Contract. Once the online purchase procedure is completed, the Purchaser undertakes to print and keep the web page containing the order data. The information contained in this contract has, moreover, already been viewed and accepted by the Purchaser, who acknowledges it, since a reference to this web page is shown when the order is finalized.
14) RIGHT OF WITHDRAWAL
the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to state reasons and without any penalty, within 10 (ten) days from the date of receipt of the products. To exercise the right of withdrawal, the Customer must send HARRIS a communication to that effect, within the terms indicated, to the following email address email@example.com. In case of withdrawal, the Customer must return the products at his own expense within 10 (ten) days of the withdrawal, to the following address: HARRIS SHOES, VIA SPINETTI 10, FORTE DEI MARMI (LU) 55042 The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packs), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without any signs of wear or dirt. The only costs payable by the purchaser for exercising the right of withdrawal pursuant to this article are the direct costs of returning to the Supplier. To this end, it is specified that the fine leather products delivered outside the Italian territory can only be returned if accompanied by the "cites" certificate issued by the competent body. We advise the Purchaser who has to return this type of goods to consult the competent bodies before making the shipment. Goods not regularly returned to customs will be refused and not refunded. The Supplier will reimburse the amount due to the Buyer following the withdrawal within the term of 30 (thirty) days from the receipt of the withdrawal notice provided that within this term the goods have been returned in the original conditions and not worn. The Buyer must send the returned goods to the following address: Harris shoes 1913 s.r.l via G. Falcone 4, 50054 Fucecchio (FI).
15) EXCHANGE OF GOODS
The Supplier also grants the Purchaser the right to exchange goods for size or for any defect always within the same article. To obtain the exchange of goods, the Buyer must always complete the form in the area reserved for him on this website within 10 (ten) working days from the day of receipt, with indications of the article code or articles that you intend to change and the size you would like to get in replacement. Upon receipt of the request, the Harris Customer Service Office will send the Buyer a written confirmation, containing the authorization number for the exchange of goods. The Buyer must indicate this authorization number for the exchange of goods on the label applied to the package of products to be returned. In any case, the transport costs for the change are charged to the Buyer. The Supplier will bear only the costs necessary to send the product requested in return. The Supplier reserves the right to request photographic evidence before authorizing returns or exchanges for products that claim to be defective. In the event that they are defective, the Supplier will also bear the costs necessary to return the products to their warehouses. We do not accept exchanges or returns of products that have been tampered with, worn, washed or otherwise altered. The Buyer will take care to ensure the transportation of the returned goods for exchange; failing that, in the event of theft or loss, the goods will not be refunded. Returns of items on sale or custom-made items are not accepted.
16) PROTECTION OF CONFIDENTIALITY AND PROCESSING OF PURCHASER'S DATA
The Supplier protects the privacy of its Buyers and guarantees that the processing of data complies with the provisions of the privacy legislation referred to in Legislative Decree 30 June 2003, n. 196. Personal and fiscal personal data acquired directly and / or through third parties by the Data Controller, are collected and processed in paper, IT, telematic form, in relation to the processing methods for the purpose of registering the order and activating in the to you the procedures for the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relations to the extent necessary to best perform the requested service (art.24 , paragraph 1, letter b, Legislative Decree no. 196/2003). The Supplier undertakes to treat the data and information transmitted by the Buyer confidentially not to reveal them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may be exhibited only at the request of the judicial authority or other authorities authorized by law. Personal data will be communicated, after signing a commitment of confidentiality of the data, only to subjects delegated to carry out the activities necessary for the execution of the contract stipulated and communicated exclusively for this purpose. The Buyer enjoys the rights referred to in art. 7 of Legislative Decree 196/03, namely the right to obtain: a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed; c) the certification that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment occurs proves impossible or involves the use of means manifestly disproportionate to the protected right. The interested party also has the right to object, in whole or in part: i) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; ii) to the processing of personal data concerning him for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication. The communication of personal data by the Purchaser is a necessary condition for the correct and timely execution of this contract. Failing that, the Buyer's request cannot be processed. In any case, the acquired data will be kept for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed. However, their removal will take place safely. The owner of the collection and processing of personal data is the Supplier, to whom the buyer can direct any request at the company headquarters, in Fucecchio (fi) in via g falcone 4. Everything that should reach the mail address (also electronic, at firstname.lastname@example.org) of the Center (requests, suggestions, ideas, information, materials etc.) will not be considered information or data of a confidential nature, must not violate the rights of others and must contain valid information, not harmful to the rights of others and truthful, in any case it cannot be attributed no responsibility for the content of the messages to the Center.
17) COMMUNICATIONS AND COMPLAINTS
Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Buyer that every order sent is stored digitally on the server where the site resides according to criteria of confidentiality and security.
18) COMMUNICATIONS AND COMPLAINTS
Written communications directed to the Supplier and any complaints will be considered valid only if sent to Harris shoes 1913 s.r.l. via G.Falcone 4, 50054 Fucecchio (FI), or sent by fax to n. +39 0571242726, or sent by e-mail to the address email@example.com. The Purchaser indicates in the registration form his residence and domicile, the telephone number or the e-mail address to which he wishes the communications of the Supplier to be sent.
19) SETTLEMENT OF DISPUTES AND APPLICABLE LAW
All disputes arising from this contract if the Parties intend to appeal to the ordinary judicial authority, the competent court is that of the place of residence of the Buyer.
This contract is regulated by the Italian law.
20) DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS
The confirmation of the order implies for the Buyer the acceptance of these general conditions.
These conditions may be updated or modified directly with the transcription of the new standard on this site. The modification or updating will be valid and effective for orders that have not yet been entered and for which the web page, which summarizes the order data, has not yet been displayed and printed.
TERMS OF SALE
We guarantee all our customers complete peace of mind in the purchase process on the site.
For this reason, if the product received does not satisfy you, you can safely return it to us, or make a size change if the latter is not suitable.
Returns and exchanges
It is possible to request the return or size change of a product purchased only in the following cases (pursuant to Legislative Decree 206/2005):
- the product was not purchased on sale or on promotion;
- the return must take place within 21 days from the order date;
- the product must be intact and not used;
- the tag accompanying the product and / or the seal must not have been removed.
Following the verification of the existence of the aforementioned conditions, we can send you the product in the new size requested in exchange or refund the amount (excluding shipping costs).
To start the return / exchange procedure it is necessary to create a request from your personal account page on calzoleriaharris.it: we will contact you as soon as possible to provide you with the necessary information for the procedure. If you have decided to make a return, you will be refunded the amount paid except for shipping costs. If you have decided to make a size change, the new product will be sent to you at our expense. In any case, the transport costs for returning the originally purchased product are charged to the customer.
Note: exchange requests that do not refer only to size change will not be accepted and returns of items will not be accepted without the above procedure having been previously followed.